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Shipping Policy

Orders placed on the ZenWrist.com site can be shipped to the continental U.S., Alaska, Hawaii, and U.S. Territories, and most international countries. 

Please allow 25-35 days to receive your order. This is a result of having these items shipped directly from our manufacturer right to your doorstep. 

Any orders over $500 will require a signature upon delivery. 

Our transit times are based on USPS and FedEx posted delivery days and we cannot guarantee receipt of your order in the stated number of days if there are carrier issues, inclement weather, or other factors out of our control. 

INTERNATIONAL CUSTOMERS PLEASE NOTE:

Signature is required for all deliveries and DHL will coordinate delivery with you directly by notifying you when they plan on delivering your order. You will have the option to have DHL change your delivery instructions with one of the following choices.

  • Schedule Delivery (Alternative Days or Time)
  • Leave in Safe Place Options
  • Leave with a Neighbor
  • Alternate Address
  • Vacation Hold
  • Collect from a DHL Express Service Center

Please note, all international packages may be subject to duties and taxes and is not included in the price at checkout. Zen Wrist cannot reimburse customs in any capacity and is not liable for reimbursing or refunding customs. These fees are charged by the country of import so we have no control over any customs/duties fees associated with your order. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more info or visit simpleduty.com/import-calculator. At this time, we do not have the ability to estimate taxes and delivery before delivery. Canadian customers can use https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html to estimate Duty & Taxes.

Duty is a tariff payable on goods imported. Your ship-to country collects duty and taxes on imported goods, on behalf of the Government. The rates of duty are established by the Department of Finance and can vary significantly from one product to another and one country to another. Customs and duties are based on various factors, but specifically: Country of Origin (manufacturing and textiles), and value of an item (original value, even if the item is on sale).

There can be additional fees upon delivery beyond taxes and duties.